Can't make the WiFi connection accept a password.

[Ed-in-NY]

I am trying to set up a LaserJet Pro M404dw in wireless mode.

We want to be able to print from email attachments on cell phones.

Mostly IOS (some Android), so I'm assuming this would be seen as "Air Print"?

Regardless, I can't get past the initial setup steps.

I tried using the HP Smart application and couldn't get that to work.

Then I plugged the printer into a laptop and ran the Easy Setup program from there.  Same result.  No go.

In both cases I could see that there should have been an opportunity to enter the passphrase for the WiFi, but it never let me do that in either case.

Ed

[praveenbv]

Hi@Ed-in-NY,

,

Welcome to the HP Support Community. I'd be happy to assist you with the  "How to connect the printer to network".

Try the steps below to connect the printer to a network there are 2  methods of installation.

 Connecting the printer to a wireless network with WPS 

OR 

can use HP Smart app doument: https://support.hp.com/sk-en/document/ish_2073929-1413451-16

Complete the network connection by putting the printer and the router in WPS setup mode. Once connected, install the HP software to wirelessly connect the printer to your computer or mobile device.

NOTE: 

Your network must use Wi-Fi Protected Access (WPA or WPA2) security, and your router must support WPS. Google, eero, Luma, and Plume are some router brands that might not support WPS.

1. Make sure your router has a WPS button or a button with the WPS icon 

1. Place the printer within the range of the Wi-Fi router signal.
2. Put the printer in WPS connection mode.
   • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds until the wireless light flashes. 

1. Within two minutes, press and hold the WPS button on the router for three to five seconds, or until the connection process begins.

1. Return to the printer and check the status of the wireless light or bar.
   • If the light or blue bar stops flashing, the printer successfully connected to the network. Continue to the next step.
   • If the light is still flashing or turned off, continue to the frequently asked questions in this document. connection failed. Move the printer closer to the router, 
2. Make sure your computer or mobile device is on the same local wireless network you connected the printer to.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[praveenbv]

.