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‎01-23-2022 10:44 AM

HP Recommended

I’ve had quite a bit of bother with my printer the last few days I’ve just left sky & joined bt internet & bt tv so I’m guessing it’s to do with this I have a desktop 2700 & at first the blue light was just flashing now it’s gone completely last night I wanted to print out something to test it out so I printed out my register for something I’ve just bought imagine my shock! When my neighbour text me this morning & told me something from amazon( the thing I’d just bought) was in her printer I’ve checked it & it’s true!! How can this happen? Hp don’t seem to want to know while I’m really worried!

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1 REPLY 1

‎01-26-2022 05:47 AM

HP Recommended

Hi @Helen541,

 

I'd like to help!

 

I understand you sent a print job to the printer and it was printed on your neighbour's printer.

 

To assist better -

 

Do you and your neighbor have the same printer?

Are you guys connected to the same network?

 

The only scenario this could occur is when both the printer and computer/phone are connected to the same network.

 

Are you able to make copies using your printer?

What is the status of the wireless light on the printer?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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