Can't print problem with account

[4bd]

 I have the envy 6165e  once I connect it to the internet, it says connection. Successful. But then immediately goes to a problem has occurred with your HP account and will be unable to print until the issue is resolved. Now I've gone to my H. P account and the only thing on there was my printing. My printer inc service which I canceled and there's nothing else on there and i'm still unable to print

[Meghana_10]

Hello @4bd, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP envy 6165e. 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please let me know the product name and the model number of the HP device so that I can assist you further?

Remove and reinsert the ink cartridges

Remove and reinsert the ink cartridges to make sure the cartridges are seated properly in the carriage.

• Turn on the printer and then open the door or lid to the cartridge access area.
• Wait until the carriage is idle and silent before you continue.
• Push the ink cartridge to remove it and then push it into its slot until it snaps into place.
• Repeat these steps to remove and reinsert the other cartridges.
• Close the door or lid to the cartridge access area.

Restart devices

Restart your computer or mobile device, printer, and router to clear any error states.

Disconnect your computer or mobile device from the network name (SSID) and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

• Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that the printer was set up with.
• Restart the router.
• Reconnect the power cord to the printer and to a wall outlet.
• Turn on the computer or mobile device.
• Check the connection to make sure the same network is used by the printer and the device.

1. Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
2. Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Take care and have an amazing day! 

[4bd]

Just seen your message trying it now