Can't print through Phone

[AbhiPrinter]

Cannot print through mobile

[A_Gayathri]

Hi @AbhiPrinter,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing difficulties printing from a mobile device to your HP LaserJet 1020 Plus printer, there are a few troubleshooting steps you can take to address the issue:

• Check Printer Compatibility: Ensure that your HP LaserJet 1020 Plus printer is compatible with mobile printing. Not all printers support mobile printing capabilities out of the box.
• Mobile Printing Apps: Install the appropriate mobile printing app for your device. HP offers a variety of mobile printing apps that enable printing from smartphones and tablets. For example, you can use HP Smart, HP ePrint, or other compatible printing apps available for your device's operating system. How to use the Print Anywhere feature in the HP Smart App | HP Support
• Connectivity: Ensure that both your mobile device and the printer are connected to the same Wi-Fi network. Mobile printing typically relies on Wi-Fi connectivity to communicate with the printer.
• Printer Setup: Make sure your HP LaserJet 1020 Plus printer is set up correctly for mobile printing. This may involve enabling mobile printing features through the printer's settings menu. Refer to the printer's user manual or online documentation for instructions on how to enable mobile printing.
• Driver Updates: Ensure that your printer's drivers are up-to-date. Sometimes, outdated drivers can cause compatibility issues with mobile devices. You can download the latest drivers from the HP website or through your device's app store.
• Restart Devices: Try restarting both your mobile device and the printer. Sometimes, a simple restart can resolve connectivity issues.
• Network Troubleshooting: If you're still unable to print, troubleshoot your Wi-Fi network to ensure that there are no connectivity issues preventing communication between the mobile device and the printer.
• Reinstall Printing App: If you're using a printing app, try uninstalling and reinstalling it on your mobile device to rule out any software glitches.

Refer to this document HP LaserJet 1020 Plus Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!