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- Can't print wirelessly. HP Smart says "Print queue issue is ...

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08-09-2021 06:32 AM
Hi,
When I try to print documents over 1-2 pages wirelessly my printer will begin to print for a second (Screen says "printing" and makes a whirring noise) and then will stop without printing or displaying any error message.
I have tried:
1. Checking for printer updates
2. Rebooting printer (With button and at at the wall) - This makes issue go away temporarily (1/2 prints) but then returns.
3. Using different devices (Windows + Mac + Android + iPhone)
4. Connecting printer via Ethernet instead of WiFi
5. Restoring printer to factory settings
When I use HP Smart diagnostics on my Mac it says "Print queue issue is not fixed".
Any help will be appreciated!
Thanks
08-16-2021 07:06 AM
If anyone has the same issue, I seem to have managed to fix it.
Instead of updating the software on the printer itself, which shows that the printer is up to date - update the firmware using the "Firmware Update Utility" which can be downloaded from the "Software and Drivers" page here: