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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎09-23-2026 08:10 AM

HP Recommended
Product: HP OfficeJet Pro 9019/Premier All-in-One Printer

My HP Office Jet Pro 9010 series, Model 9019, is not printing wirelessly. 

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1 REPLY 1

‎09-23-2026 08:14 AM

HP Recommended

First, check whether the printer is connected to the same Wi-Fi network as the computer. Restart the printer, router, and computer, then open the HP Smart app and check if the printer shows as online.

If it is offline, remove the printer from HP Smart and Windows, then add it again using Add Printer. You can also print a wireless network test report from the printer’s settings to check its connection.

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