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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
macOS 10.15 Catalina

I own an HP Envy 6400 and i’m currently in my dorm right now. Due to how they decided to set up the wifi, i can’t directly connect my printer to the same wifi I use on my computer, so i’ve been using a usb connection. However, just recently i hit a brick wall where i can no longer print using the usb, as there’s now some kind of error. I don’t know what to do, as printing via a wired connection was my only option. 

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