Can’t use my printer anymore

[CGD3]

Hello

I own a HP LaserJet M110w

it is a real device. 
I change my Internet box yesterday and I am now totally unable to join the WiFi. So I can’t print anything. 
I feel desperate. 
can anyone help me ?

Thanks a million

Caroline from Paris, France

[Gaya1239]

Hi @CGD3,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it is when you can't get your printer connected after changing your Internet box. Let's try to resolve this step by step:

Reconnect Your HP LaserJet M110w to WiFi

Reset the Network Settings on the Printer:

• Locate the Wireless button on your printer.
• Hold it down until the light starts blinking (this resets the printer's network settings).

Reconfigure WiFi on the Printer:

• Download the HP Smart App on your iOS device from the HP printer setup (HP Smart app).
• Open the app and ensure your iPhone/iPad is connected to your new WiFi network.
• Tap the "+" icon to add a new printer.
• Follow the app’s prompts to locate your printer and connect it to the WiFi.

Confirm the Printer is Connected:

• Once connected, the printer's WiFi light should turn solid.
• Print a network configuration report to confirm the connection (check the user manual for this feature).

Troubleshooting Tips

• Ensure the Printer and Phone are on the Same Network: If your Internet box has multiple frequency bands (2.4 GHz and 5 GHz), connect to the 2.4 GHz network, as most printers don't support 5 GHz.
• Restart Devices: Restart your printer, Internet box, and phone if the connection process fails.
• Reinstall the Printer: If the HP Smart app doesn't detect your printer, remove the printer from the app and re-add it.

Refer to this document: HP LaserJet M110w Printer User manual

I hope this helps. 

Take care and have a good day.

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[CGD3]

Hi. 
the problem was much more complicated !

i had to call the support. 
it took an hour to be solved !!!!!

thanks for all your help 

CD