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    Fix Windows 10 Update Issues

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Message 1 of 2
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Can the Printer Offline issue be fixed with Windows 10?

HP Recommended
MFP M234dw
Microsoft Windows 10 (64-bit)

So far I have done these things to fix this problem, without success...  I have unselected Have Windows Control My Printer, I have changed my printer port to a manual fixed address outside my router's range.  When I Remove the original Printer configuration and then Add Printer, it is once again installing my printer with the WSD port instead of the printer with the fixed address.

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@jf31465, Welcome to the HP Support Community!

 

I understand you are not able to print from your computer as the printer is offline. Let us try these steps to resolve this issue:

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the PC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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