Cannot Print from IPhone

[Jere7]

I have an IPhone 11 and it stoppedprinting to HP Inkjet printer a few months ago. Worked fine before that. Now I get an error message that says the printer is busy . When I say Continue- it says printer is offline. 

What should I do to correct?

[Dragon-Fur]

@Jere7 

Welcome to the HP Community --

If you've not done so, you do have the option to uninstall the app from your phone.

"Get" a new copy of the app at    Apple Store Preview – HP Smart

Remember to switch on Bluetooth and location services during the initial connection.

Details and more places to find help and to check the setup and connection

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

and

Mobile Print – HP Smart - Why is the printer offline or not showing up in HP Smart?

Checkpoints

• For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.
• Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.
• Make sure the computer or mobile device is connected to a local or cellular network with internet access.
• Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
• Sign into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
• Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.
• Make sure the version of HP Smart is the latest version of the app – all devices where the app is installed must be running the latest version of the app for that platform / device type.

and

    Apple Store Preview – HP Smart

        Compatibility

iPhone

Requires iOS 14.0 or later.

iPad

Requires iPadOS 14.0 or later.

iPod touch

Requires iOS 14.0 or later.

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References / Resources

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

From Apple

 About AirPrint 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

 Printer Product Home

 Enter the device type and model name of your HP product

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