Cannot access my printer direct password

[FrustratedMax1]

6400e series printer that I cannot get back online. Research shows I need the direct printer password, which I do not have. I tried printing the info page which also did not reveal the password. Help

[Max3Aj]

Hello @FrustratedMax1, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble getting your HP ENVY 6400e printer back online and need help retrieving the printer's Wi-Fi Direct password. Let's walk through the steps to resolve this:

Print the Network Configuration Page

This page contains important details including the Wi-Fi Direct name and password.

To print the page:

• Make sure the printer is powered on.
• Press and hold the Information button (i) until all control panel buttons light up.
• Then press the Information button (i) and the Cancel button (X) together.
• The printer will print a Network Configuration Page and Wireless Test Report.

Look for the Wi-Fi Direct section on the page. The password should be listed there.

Connect to Wi-Fi Direct

Once you have the password:

• On your computer or mobile device, go to Wi-Fi settings.
• Look for a network name like DIRECT-xx-HP ENVY 6400 series.
• Select it and enter the password from the info page.

Re-add Printer to HP Smart/HP App

• Open the HP Smart app on your device.
• Tap Add Printer and select your printer from the list.
• Follow the prompts to complete setup.

If you don’t have HP Smart installed, you can download it here: HP Smart

Reset Network Settings (if needed)

If you're still unable to connect:

• On the printer, press and hold the Wireless button and the Cancel button together for 5 seconds.
• This will reset the network settings.
• Then, use HP Smart to set up the printer again.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support