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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
FreddyBoy74
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Message 1 of 2
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Flag Post

Cannot access printer

‎12-30-2020 04:20 PM

HP Recommended
Product: MacBook Pro

Hi! I recently changed internet service and am now unable to access my HP LaserJet Pro MFP M28W. Can you help me? Thanks a lot!

 

 

 

 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-09-2021 03:23 AM

HP Recommended

@FreddyBoy74

 

Welcome to HP Support Community


I would like to help

 

I suggest you restore the printer back to factory settings

 

a. Print a configuration page to determine the IP address or host name. i. Press and hold the Start Copy button until the Ready light begins blinking. ii. Release the Start Copy button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. On the System tab, click Service.

3. In the Restore Defaults area, click the Restore defaults button. The printer automatically restarts.

 

Next try connecting the printer back to your wireless Network


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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