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‎08-01-2021 04:06 PM - edited ‎08-02-2021 03:38 PM

HP Recommended
Product: HP Laserjet P1102w
Operating System: macOS 10.15 Catalina

Hello! I am trying to set up wireless to my printer from my Mac. I am following the directions at this page:

https://support.hp.com/us-en/document/c02847467(Setting up a printer on a wireless network (Mac))

The step "Click HTML Config to open the advanced printer settings window" doesn't work for me. When I click HTML Config to take me to the advanced printer settings window, I am instead taken backwards to a previous window where I can again click Open Printer Utility. I get stuck in a loop so that I can never get to the place to set up wireless. What is wrong?

 

(In addition, I tried to connect to my printer using its IP address per the user manual, but it won't connect. I get a timeout message or "the server where this page is location is not responding".)

Category:
3 REPLIES 3

‎08-04-2021 08:30 AM - edited ‎08-04-2021 08:42 AM

HP Recommended

Hi @Lispper,

 

I'd like to help!

 

I understand you are trying to access the EWS page of the printer.

 

To assist better-

 

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. Are you trying to connect your printer to your home network or public network?
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

  4. What is the distance between the router and the printer?

  5. Is there antivirus software installed on your Mac?

  6. Are you able to print? Do you receive any errors when you try and use the Printer?

  Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎08-08-2021 09:26 PM

HP Recommended

I don't know what the EWS page of the printer is, so I'm not sure that is what I need, but I will answer your questions. I can answer some of them now, but the others I'll have to look into tomorrow since it's late! These are the ones I can quickly answer:

2. I am trying to connect to my home wireless network.

4. The distance between my router and printer is about 10 feet.

5. I have no antivirus software installed on my Mac.

6. I am able to print just fine with no errors.

Thanks!

 

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‎08-09-2021 10:42 AM

HP Recommended

Could you share an image of the screen you are trying to access?

 

Let me know!

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