Cannot add printer on hpsmart.com though I have enabled web services

[dpanayotakopoul]

Hello,

I bought an HP Officejet Pro 8600 N911a in 2013.  An account was set up and linked to my printer at that period.
I can print by sending email to @hpeprint.com.

However, trying to add my printer to the new hpsmart.com services It asks for a claim code, which normaly HP should know it since I am already registered and web services are enabled.

If I remove the web services and re-install them will I be able to get a new "claim code" or I will be banned from the web services / hpsmart.com?

Please advise

[Betty0610]

@dpanayotakopoul

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c03550536 and https://support.hp.com/in-en/document/c03721293

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[dpanayotakopoul]

I have applied all those found in guidelines but i cannot get a claim code, which is what I need.

I do receive an email address for e-printing, which works (when I send email the printer prints my document). Reminder: I was initally registered many years ago.

In printer's settings it says "You can create an email of your choice at ePrintCenter.com" a url which is no more valid.

redirects to http://h30495.www3.hp.com/

Without the claim code I cannot access the new HPsmart.com or use the hpsmart mobile app.