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‎08-08-2022 09:07 AM

HP Recommended
Operating System: Other

My HP Officejet 9020 printer recently stopped working. The Network Configuration Page shows that it connected to the correct Wifi  Network. I have tried the Diagnose and Fix software for Windows. If I try to reach it via either its IP address or EWS address, I can't connect, either from a Windows computer or an iPad. I have tried setting up a TCP/IP port. I have HP Smart installed on my iPad and computer. I have tried power cycling the router and the printer. I am not sure what else I can try. Any suggestions?

 

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3 people had the same question
1 REPLY 1

‎08-08-2022 09:22 AM

HP Recommended

Also, the network configuration report says that the printer is not connected to the internet, but all other devices on the network have good internet connections. 

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