Cannot connec to wifi; never asks for wifi password and no way to enter it

[kldkchris]

I cannot connect the printer to the in-house wifi network: HP Envy Photo 7800 All-in-one. I have tried the wireless wizard which tried to connect to the wifi without ever asking for the wifi password or giving me the option to enter a password. I tried to connect in the HP Smart software. It just tries to connect to the network with, once no way to enter the wifi password. I have tried with a computer directly connected via Ethernet and the HP Smart software already installed, and with a computer connected to the wifi with the HP Smart software already installed. The HP Laserjet Pro M148f-M149f that was previously in use allowed me to enter the wifi password....not this one, though.

[Dragon-Fur]

@kldkchris 

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Edits - Update Reference / Resource section

Add direct reference to the Print and Scan Doctor (links / information are also available in the printer homepage / troubleshooting / user guide).

Not sure - sounds odd.

Ideas...

If you have not done so,

Restart everything, including the router that controls your network.

In case you missed something,

Read about  how it should work, including how the connections work with or against each other.

About ten minutes or less if you read / check the whole section ...

Check / Adjust the printer connection

User Guide - Chapter 8 - Set up the printer for wireless communication- Starting on Page 115

Reminder:  If you are not using Wi-Fi Direct, switch it OFF on the printer.

Troubleshooting tools and help here:

Two to about five minutes depending on what you decide to try / do...

 User Guide - Starting on Page 158

NOTE:  See notes on the Doctor later in this message.

What else?

Check / adjust the bandwidth connection.

Product Specifications for the HP ENVY Photo 7830 All-in-One Printer (Y0G50B)

Printer supports both 2.4GHz and 5GHz

Depending on your router,

If the router supports both bandwidths,

• Make sure the router is broadcasting on both bands.
• Name each network with a unique SSID (network name).
• The password can be the same for both networks.
• When connecting the printer, select the SSID network you want to use.
• The router will take care of making devices available for use.

SSID_Dual_Band_Example_1Network_SSID_Names_1

What else?

To restore the printer to the original network settings (User Guide- Page 169)

1.  From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2.  Touch Network Setup.

3.  Touch Restore Network Settings.  A message appears stating that the network defaults will be restored.

4.  Touch Yes.

5.  Print the network configuration page and verify that the network settings have been reset

To print the wireless test report

1.  From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (the Wireless button), and then touch ( Settings ).

2.  Touch Print Reports.

3.  Touch Wireless Test Report.

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What else?

When the printer is on the network, you might be able to use the Embedded Web Server (EWS) to configure your Wireless connection / setup.  Nice.

Examples

Print Reports

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Reports > Printer Reports

Printer Model Dependent (as available)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless  (802.11) > Wireless Band Frequency

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

And

Tab Network > Wireless (802.11) > Advanced

Using Ethernet?

NOTE:  Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the Wireless light.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

References / Resources / How-to

The Print and Scan Doctor – Which Doctor?

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

Wait!

Having continuing offline, scan, installation, or odd connection issues?  Can’t print color?

Try this version of the Doctor:

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 HP Printer Setup (Wireless Network)

Excellent resource:

Wireless Center

 Wireless printing center

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Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7800 All-in-One Printer series 

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