Cannot connect HP Envy 5540 Printer with Mac Book

[Barik1]

I am not able to connect to my Printer with MAcbook since a month, it worked fine for last 3 years. I get communication error. when I searched here, it says to full reset the printer, but the steps are sent only on personal inbox

[A_Gayathri]

Hi @Barik1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're facing a communication error when trying to connect your HP ENVY 5540 All-in-One Printer with your MacBook. Let's try some troubleshooting steps to resolve this:
 

1. Reset the Printer:

To perform a full reset on your printer, follow these steps:

• Turn off the printer.
• Unplug the power cable from the back of the printer and from the power outlet.
• Wait for 30 seconds, then plug the printer back in and turn it on.

This will reset the printer and might help fix the connection issue.

2. Check the Printer Connection:

• Ensure the printer is connected to the same Wi-Fi network as your MacBook. If you're using Wi-Fi, check the printer’s display for the connection status or print a network configuration page from the printer’s settings menu.

3. Reinstall the Printer Driver:

• On your MacBook, go to System Preferences > Printers & Scanners.
• Find your HP ENVY 5540 printer in the list, click on it, and remove it by clicking the minus sign (-).
• Now, go to the Apple menu > System Preferences > Printers & Scanners and click the plus sign (+) to add the printer again. Make sure to select the correct driver if prompted.

4. Update the Printer Software:

• Visit the official HP website to download and install the latest printer drivers for your MacBook model. You can find these on the HP support page for ENVY 5540 under the Software and Drivers section.

5. Check for macOS Updates:

• Ensure your macOS is up to date. Go to System Preferences > Software Update to check for any available updates that may resolve compatibility issues.

I hope this helps. 

Take care and have a good day.

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