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HP ENVY 6055 All-In-One Printer

I recently moved and cannot get my HP Envy 6055 to connect to the internet. all the printer "info" pages tell me to make sure the printer and my device are all on the same network, but i cannot connect the printer to the network (even after pressing the wireless setup button on the back and seeing the purple light) so i can't get past that stage of set up. This printer has been working perfectly fine in one place for 3 years so I need to find a way to get connected. No other device I own is having any connectivity issues with the new Wifi. What else can I try? Thanks!

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Hi @JBPR7689,

 

Welcome to the HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with connecting your HP All-In-One Printer to your wi-fi network.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

 

Step 1: Restore the printer to its network defaults.

On the back of the printer, press and hold the Wireless button for 5 seconds. This will put the printer is in the Auto Wireless Connect (AWC) setup mode.

When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating.

 

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Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to https://123.hp.com/us/en/ from a browser on your phone or computer and install the HP Smart app.

 

2. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 

 

3. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) 

 

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 

 

4. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode. When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating. 

 

5. Open the HP Smart app, and then do one of the following: 

- iOS/Android: On the home screen, tap the Plus icon (+) and then select the printer. If the printer is not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your network. 

- Windows and macOS: On the home screen, tap the Plus icon and select the printer. If the printer is not found, click or tap Set up a new printer. Follow the onscreen instructions to add the printer to your network.

 

You may also refer to page 114 and 33 of this user guide for step 1 and step 2.

 

Let me know if this works and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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