Cannot connect HP OfficeJet 3833 to Web Services Server

[FrancisPizzo]

Hello, I am attempting to utilize my printer but am unable to print. The printer is able to connect to the WIFI as well as access the EWS website to further troubleshoot. When I turn on the printer it states "cannot print. Connected printer to update the HP instant ink status". I have attempted to update firmware from my Mac which states that the current bundle file i utilized from HP does not have any phone with the HP Smart application. Any assistance would be awesome. 

[VikramTheGreat]

Hi @FrancisPizzo,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To resolve the issue with your HP OfficeJet 3833 All-in-One Printer on macOS 12 Monterey, where it shows "Cannot print.. Connect printer to update the HP Instant Ink status", follow these steps:

Step-by-Step Troubleshooting

1. Ensure an Active Internet Connection
   • Your printer must be connected to the internet continuously to validate HP Instant Ink status.
   • Since you can access the EWS (Embedded Web Server), your printer is online — that's good.
      
2. Update Printer Firmware
   • HP Instant Ink requires the latest firmware to function properly.
   • You can update firmware directly from the printer:
     • On the printer control panel, go to Setup > Printer Maintenance > Update Printer > Check Now.
   • Alternatively, download the latest firmware for macOS from HP's official site: 👉 HP OfficeJet 3833 All-in-One Printer Software and Driver Downloads | HP® Support
      
3. Reinsert Ink Cartridges
   • Power on the printer.
   • Open the cartridge access door.
   • Remove and reinsert each cartridge to ensure proper contact.
   • Close the door and wait for the printer to initialize.
      
4. Check HP Smart App
   • Ensure you're signed in with the same HP account used for Instant Ink.
   • If the HP Smart app says the printer is offline or not updating:
     • Remove the printer from the app.
     • Re-add it using “Set up a new printer”.
     • Make sure Web Services are enabled.
        
5. Enable Web Services (if disabled)
   • From the printer’s control panel or EWS, go to Web Services and ensure it’s turned on.
   • If needed, disable and re-enable Web Services to refresh the connection.
      
6. HP Instant Ink Account Check
   • Log in to your HP Instant Ink account: HP Instant Ink – Ink Monthly Subscription | HP Official Site
   • Check for any alerts or billing issues that might be blocking printing.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[FrancisPizzo]

I have tried all recommendations, I have installed the HP app and ran the diagnostic tool which stated there was nothing wrong. A test page was able to print but I am still unable to print normally. The printer still constantly states that I need to set up web services but when I attempt to do so, it fails. I have looked in the printer and it states that the device is properly connected to the internet and has a strong signal. A proxy is not needed and I can access the embedded web server via the IP. The HP app states that the printer is not connected to the internet but subscribed to HP instant ink. Both my computer and the printer are on the same network  but I am still unable to connect to web services. I have factory reset the device twice and re-configured with no luck. I also cross referenced and ensured that the firmware version on the device matches the most recent firmware online. 

If there is anything else I can troubleshoot please let me know. 

[zoey7886]

@FrancisPizzo, I hear your frustration — it sounds like the printer is teasing you by saying it’s online, yet refusing to connect to Web Services. Since you’ve already done the resets, firmware updates, and even checked the app, let’s try nudging the connection a bit differently:

On the printer’s EWS (Embedded Web Server), go to the Web Services tab → disable Web Services completely → restart the printer → then re-enable Web Services. This often clears out a stuck Instant Ink handshake.

Make sure your network is using a 2.4 GHz Wi-Fi band (these printers don’t always play nice with 5 GHz).

If you have a router firewall, try temporarily turning it off or opening ports 80, 443, and 5222 — these are needed for Web Services.

As a final step, try adding the printer again in the HP Smart app, but choose “Set up a new printer” instead of reconnecting the old one.

If the HP app still insists the printer is offline while the printer itself shows connected, it’s usually a cloud handshake issue — re-enabling Web Services should help refresh that link.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,