Cannot connect HP printer to internet/wifi

[TOM1943S]

says offline.  info light stays on

[Raj_05]

Hi @TOM1943S,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 3637 printer is showing as offline and the information light stays on, it's likely that there's an issue with the connection to your Wi-Fi network. Here's a step-by-step guide to troubleshoot and resolve the issue.

Restart your printer: Turn off your printer, wait for a few seconds, and then turn it back on. Sometimes, a simple restart can fix connection issues.

Check Wi-Fi connection: Make sure your Wi-Fi network is working properly and that other devices can connect to it without any issues.

Verify printer Wi-Fi settings: Ensure that your printer is connected to the correct Wi-Fi network. You may need to access the printer's control panel to check and configure the Wi-Fi settings.

Reconnect to Wi-Fi: If the printer is not connected to the correct Wi-Fi network, you'll need to reconnect it. Follow these steps:

• Press the Wireless button on the printer control panel. The Wireless light should start blinking.
• On your computer or mobile device, go to the Wi-Fi settings and connect to the same network that your printer is connected to.
• Once connected, the Wireless light on the printer should stop blinking and remain solid.

Update printer firmware: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve connectivity issues. You can usually update the firmware through the printer's control panel or by downloading the latest firmware from the HP support website and following the instructions to install it.

Check for interference: Ensure that there are no objects or devices causing interference with the Wi-Fi signal to your printer. Move the printer closer to the Wi-Fi router if possible to improve the signal strength.

Reset printer network settings: If none of the above steps work, you may need to reset the printer's network settings to default and set up the Wi-Fi connection again from scratch. Refer to your printer's user manual or HP's support website for instructions on how to reset the network settings.

Following these steps should help you troubleshoot and resolve the issue of your HP DeskJet 3637 printer not connecting to the internet or Wi-Fi and showing as offline.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support