Cannot connect my HP Envy 4500

[Kerber]

I cannot connect to printer and when I went to update the driver and software it says Cannot update the device This firmware Updater does not contain upgrades for your device.

[Kuroi_Kenshi]

Hi @Kerber,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding connection issues!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Printer Compatibility:

   • Ensure that your printer model is compatible with macOS 15.0 Sequoia. Sometimes, newer operating systems may have compatibility issues with older printers.

2. Reinstall Printer Software:

   • Delete the existing printer setup on your Mac.
   • Go to 'System Preferences' > 'Printers & Scanners,' select your printer, and click the minus button to remove it.
   • Visit the HP Support website to download the latest drivers and software for your printer model. Ensure you select macOS as your operating system.

3. Use AirPrint:

   • If the HP printer supports AirPrint, try connecting using this feature, which doesn't require HP drivers.

4. Update macOS:

   • Ensure your macOS is updated to the latest version. Sometimes an update can help resolve device compatibility issues.
   • Go to 'Apple Menu' > 'System Preferences' > 'Software Update' and install any available updates.

5. Reset the Printing System:

   • In 'System Preferences' > 'Printers & Scanners', right-click (or Ctrl+Click) on the printer list and select 'Reset Printing System'.
   • Re-add your printer using the plus button and check connectivity.

6. Wireless Connection Check:

   • Ensure your printer is connected to the same Wi-Fi network as your Mac.
   • Use the printer control panel to navigate network settings, ensuring Wi-Fi is enabled and connected.

7. Printer Firmware:

   • Even if the updater says no upgrades are available, check if there are optional updates or patches provided by HP for compatibility improvements.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,