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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet Pro CM1415fnw Color Multifunction Printer

Hello, I have lost connectivity to my laser printer.  I have an HP injet printer which connects to both devices.  I have taken several steps to solve this problem but I cannot seem to find the solution.   I have unplugged the  laser printer,  uninstalled the laser printer software, rebooted the computer and used gethelp to remove all instances of the hp laserjet printer.  I additionally have done this on my laptop.  My desktop has Windows 10 Pro and my laptop has Window 10.   Any suggetions would be appreciated.  Thanks, Steve Rollings

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