Cannot connect my printer to my new Sky Hub wireless router

[DerekGS]

Having changed my wireless router (Sky Hub), my HP ENVY 5530 printer will not connect to the wifi. Is this due to the printers age or some other issue I am unaware of?

[A_Gayathri]

Hi @DerekGS,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with your HP ENVY 5530 printer not connecting to the new Sky Hub wireless router is unlikely due to the printer's age. It could be related to changes in the network configuration or settings. Here are some steps you can try to resolve the issue:

Reconnect to WiFi:

• On the printer’s control panel, go to the Wireless or Network settings and select Wireless Setup Wizard. Follow the prompts to select your new network and enter the WiFi password.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure that your printer’s firmware is up-to-date. You can check for updates via the printer’s control panel or by downloading the latest firmware from HP’s website.

Reset Network Settings:

• Perform a network reset on the printer to clear old settings. Navigate to Settings > Network Setup > Restore Network Settings.

Check Router Settings:

• Ensure that the new Sky Hub router is broadcasting on a compatible frequency (2.4 GHz is generally more compatible with older printers than 5 GHz).
• Check if the router has any security settings or MAC address filtering that might be blocking the printer.

Reinstall Printer Software:

• Uninstall and then reinstall the HP printer software on your computer. Sometimes, a fresh installation can resolve connectivity issues.

Use HP Smart App:

• If you haven’t already, try setting up the printer using the HP Smart app, which can sometimes resolve connectivity issues more effectively than the printer's built-in controls.

Refer to this document:  HP ENVY 5530 e-All-in-One Printer series User manual

HP printers - Wi-Fi connection is lost after router or network settings change

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[DerekGS]

Thank you for your reply but as I cannot currently connect to the WiFi how do I update the firmware like you suggested?

[A_Gayathri]

Hi @DerekGS ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!