Cannot connect printer to WiFi

[KimersK]

I recently upgraded my internet from coaxial to fiber optic and my printer finds my network and router but states incorrect wpa security passphrase.  i have tried everything from the virtual assistant to everything posted but nothing works.  Any ideas or is my printer too outdated?  Thank you.

[Jay_G24]

Hi @KimersK,

Welcome to the HP Support Community

I'd like to help!

I understand you are trying to connect the printer to the network.

Try the below methods -

Connect the printer using Wi-Fi Protected Setup (printers without a touchscreen)

Use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.

Place the printer near the Wi-Fi router.

Put the printer in WPS connection mode.

Most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.

HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes.

Within two minutes, press and hold the WPS button on the router until the connection process begins.

Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

If the issue persists, Connect the printer with a temporary USB connection (Windows)

Use HP Printer Assistant software, which comes with the full feature HP drivers, to connect the printer to the network by temporarily using a USB cable connection to transfer Wi-Fi settings.

Search Windows for your printer model name and number, and then click your printer from the list of results to open HP Printer Assistant.

NOTE:

If the printer does not display in the search results, go to HP Software and Driver Downloads to download and install the full feature software and drivers.

Click the Utilities tab.

Click Printer Setup & Software, and then click Reconfigure Wireless Settings.

Follow the instructions to change the wireless settings.

When prompted, connect the USB cable and type the WEP or WPA key (network password).

If you do not know your network password, go to Find the wireless network password or PIN to connect an HP printer.

When the printer connects to the network, the wireless light on the control panel turns on solid.

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

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