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Common problems for Connectivity Issues
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Originally the printer was reporting that it was offline. I un-installed the printer and now I m trying to re-install and it is failing with no significant error message. Has anyone in the past experienced this issue. THe printer type is a HP Envy 6400 All0in0one Printer.

 

Hope someone can help me 

1 REPLY 1
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Hi @AngeP 

Please try to install with the next driver:

>> HPEasyStart-13.4.8-ENP6400_51_3_4843_2_Webpack

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

..,.,.,.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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