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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet Pro 200 color Printer M251nw

Where do I find the printer's MAC address on a CONFIGURATION, NETWORK SUMMARY or WIRELESS NETWORK TEST REPORT?

Do I then call my ISP and ask them to enter it? I find no configuration ability in ATT's Smart Home Manager.

 

Last time I called them they reset my router and trashed 20 device connections and renamed my network.

 

This printer had worked with ATT, Charter, Spectrum and Orbi in the past, It also showed as a "network" on any selections.

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