Cannot connect to Wifi

[NGP30]

I have an HP Envy 6030e series connecting to an iMac (OS Sonoma 14.2.1) - was working fine, then had to replace our hub due to slow service.  Everything else in the house connected fine, but not this printer (Husband also tried to connect using his HP desktop).  I have done all the usual things:
1) Hiding printer, unistalling and reinstalling
2) pressing reset on side of hub,  turning printer off/off and pressing the reset button at the back of the printer
STILL cannot connect - it's so frustrating.   Does anyone have any ideas?  Thanks so much.

[Hawks_Eye · Accepted solution]

Hi @NGP30 

Welcome to the HP Support Community! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1: 

Press and hold the Wireless button on the back of the printer for five seconds or until the Status light flashes (blue or purple depending on the model).

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

Let me know if this helps.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[NGP30]

Thank you - the frustration, was that I had tried most of that and anytime you search for any help it tells you to "connect to the internet" which was the main frustration.  When we found an article that said about using the HP wifi IP to connect it then gave the instructions to download and use the mobile app on my phone and finally after 4 days of trying we managed to do it!
So thanks for this - but I have to say the HP is one of the most annoying printers I've ever had!!!
I do appreciate you coming back to me on this 'though and this would have resolved it for me.
Thank you. 

[Hawks_Eye]

@NGP30  You are Welcome!

Thank you for sharing that—and I truly regret how much time and effort this took.

That workaround using the printer’s IP address and mobile app was a smart move, and I’m genuinely glad you were able to push through and get it working. It shouldn’t have been that difficult, and your persistence deserves credit.
 

If you ever run into another roadblock—whether it’s connectivity, firmware, or cartridge issues—I’ll be here to help with clear, actionable steps and official resources. 

You shouldn’t have to wrestle with your printer just to get a page out. Let’s make sure it stays smooth from here on.

Take care, and stay fantastic! 

Regards, 

Hawks_Eye