Cannot connect to network for instant print. Wireless is good but is on WIFI.

[Forhecz]

Printer will not connect to network for instant print ink access.  Tried everything.  Wireless works but instant print ink wants ethernet connection. 

[Raj2111]

Hi @Forhecz 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

1. Turn on Web Services from the printer EWS

Use the HP Smart app or an internet browser to open the printer Embedded Web Server (EWS) and turn on Web Services.

Choose one of the following methods to open the advanced settings for your printer.

HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.

Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.

From the EWS home page, click the Web Services tab.

If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.

Click Continue or Enable, and then follow the instructions to turn it on.

Clicking Continue on the Web Services tab (most HP printers)

2. 2. Use the HP Smart app

1. Open the app and click the image of your printer.
2. Click Advanced Settings under Settings.

3. Watch this video it will explain how to enable web services.

https://www.youtube.com/watch?v=ckSNc7kiceQ#:~:text=This%20content%20isn't%20available,on%20Web%20Se...

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

CAUTION:Do not turn off the printer during a firmware update. This can permanently damage your printer.

From the printer control panel (network printers only): Many HP printers with control panel menus can install updates directly from HP. Updating the firmware from the control panel varies by printer model.

For example, touch the Setup icon , touch Printer Maintenance, touch Update Printer, and then touch Check Now. Any new updates install automatically.

From the HP Smart app: From the app home screen, click the image of your printer, and then click Advanced Settings. From the EWS, click the Printer Update tile or click Printer Updates under Manage, and then click Check Now. Any new updates install automatically.

From the HP website: Go to HP Software and Driver Downloads, follow the prompts to open the downloads page for your printer. Click Download next to any updates listed under Firmware, and then open and follow the HP Printer Update prompts to update the firmware.

I hope these suggestions help you get back on track soon! Let me know how it goes or if you need more assistance.

Keep me posted!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

[Raj2111]

Hi ,

I hope you are doing well. We reached out to you but never heard back. I will be closing this case for now. If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!

Raj

HP Support