Cannot connect to wireless network

[Teamcasi]

I recently upgraded my router through Xfinity. After I connected the router, I could no longer connect my HP Envy 5530 to the wireless network. Any ideas on what to try to connect it or do I need a new printer? 

[Kuroi_Kenshi]

Hi @Teamcasi,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy 5530 can no longer connect to Wi-Fi after you upgraded your Xfinity router. Let’s go through a few steps to check what could be causing this and get it reconnected.

Restart the printer and new router
Turn off the printer and unplug the Xfinity router for 1–2 minutes.
Plug the router back in first, wait until it is fully online, then turn the printer back on.

Reset the printer’s network settings
On the printer, press and hold the Cancel (X) and Wireless buttons together for about 5 seconds.
The blue wireless light should start blinking, indicating setup mode.

Connect to the 2.4 GHz Wi-Fi network
The HP Envy 5530 supports 2.4 GHz Wi-Fi only.
If your new Xfinity router uses a combined network name, make sure 2.4 GHz is enabled and not restricted.

Temporarily disable advanced router features
Turn off features such as WPA3-only security, MAC address filtering, or device isolation.
Set Wi-Fi security to WPA2 during setup, then retry connecting the printer.

Use HP Smart to reconnect the printer
Open the HP Smart app on your computer or mobile device.
Choose “Add printer” or “Set up a new printer” and follow the prompts to connect it to Wi-Fi.

Move the printer closer to the router
Place the printer within a few feet of the router during setup.
Weak signal during initial connection can cause setup to fail.

Disable VPNs or firewalls temporarily
Turn off any VPN, security software, or Private DNS on the device used for setup.
These can block the printer from completing Wi-Fi registration.

Confirm the printer gets an IP address
After setup, check that the wireless light is solid blue.
If available, print a wireless test report to confirm an IP address is assigned.

Try adding the printer by IP address
If the printer connects but doesn’t appear on your device, use the IP address to add it manually.
This bypasses discovery issues caused by router changes.

I hope this helps.

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Best regards,