Create an account on the HP Community to personalize your profile and ask a question
03-08-2021 03:30 PM - edited 03-09-2021 02:24 PM
I recently upgraded my modem and router (Spectrum) and can no longer get my printer (Deskjet 6940) on line. They couldn't help me at Spectrum or here with the Virtual Chat. Printer is not wireless-enabled but connected via Ethernet cable and was working fine before the upgrade. Support at Spectrum said he saw evidence that printer was connected, but at this end it still remains offline. I have run out of options. The printer does print a self-test page. Please help!
03-11-2021 12:35 PM
Welcome to the HP Support Community.
Try the HP Smart App: https://support.hp.com/in-en/document/ish_2073929-1413451-16
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee