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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
guy36
Level 4
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Cannot print from windows 10 on network

‎12-01-2020 01:27 AM

HP Recommended
Product: Laserjet pro mfp m125-m126 PCLmS
Operating System: Microsoft Windows 10 (64-bit)

Hello, i have a printer hp laserjet mfp m125 installed on a windows 7 64bit pc and it is shared on the network with other computers some of which are windows7 and others windows 10 all 64bit. Problem is i can print on the network to this printer from windows 7 pc but not windows 10. I am using kaspersky antivirus on all computers...can anyone help me out?

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greenturtle
Level 15
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‎12-01-2020 05:56 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Was the drivers installed on the Win 10 PC?

 

If not, can you download and install the FULL featured printer software from HP for your operating system:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-mfp-m125-series/5396664/s...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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