Cannot print in Envy 6010e Windows PC (printer in hibernation)

[HellRun]

Hello, gentlemen. I own an Envy 6100e, which after months of normal use, gives me a very strange problem At the moment, the printer is visible since the HP Smart tool (Windows 11), as being in "hibernation". However, from the mobile phone, it is functional and usable. And from HP Smart, I can use the printer to scan, which ends with a file on the PC. But if I try to make a print, I get a message from HP SMart: the printer is not "fully installed", proposing to complete this installation, which never ends successfully. If I try to print from Word (e.g.), the printer is not visible, and Word even freezes. This is driving me crazy, because the problem came "out of nowhere". Using HP Smart to detect/fix the problem, it runs infinitely, without any result. I have the printer's diagnostic page, taken directly from it. The printer is correctly connected to the same wifi network as the PC. Thank you.

[Rita_R2]

Hi, @HellRun, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help you to resolve the issue:

How to fix a firewall that blocks driver install or printer functions in Windows 11 | HP Support

Installing an HP Printer using the Windows Print Driver | HP Printers | HP Support 

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[HellRun]

First of all, many thanks for the quick reply. As a former HP employee (yes, its a small world!) , my opinions don't compromise HP, but how I miss the old USB connections :). I will take a look into your suggestions, and see if I acn fix this. I'll get back in touch! Regards. 

[HellRun]

Hi, again. Just to make an update on my situation. I did not apply your suggestions, Rita, but they were useful, once they made clear to me that this was network problem, resulting from some Windows update (that's my opinion, once I did not change anything at that level, in the last months). In case this helps somebody else up there: What I did, was to uninstall the printer, in Windows, restart the machine, and let Windows discover the "new" printer, and install it again, from scratch. And it was possible to print again, but still with a issue: printing aborted, in complex/heavy pages (lots of graphics). And I believe that is the result that in the new installation, the default printer driver was used, and that is not the best solution. No problem, just unloaded the right printer driver from HP site,  installed it, and it is done. Thanks and regards.