Cannot print via WIFI

[Caro1111]

Hi,

I used to be able to print via wifi until last week when I changed internet provider and router.   I have no problems printing via the USB cable connected to my computer but I really need to be able to print with my  mobile via wifi.

I am not sure if, with this old model of printer the connection type says "usb", then you cannot print with WIFI.  The problem is I cannot find where to change the connection type to "wifi". 

The blue light on the printer is full (not blinking) and it does say that it is connected to the network.  On my mobile ,  the HP Smart app cannot find the printer.

Please help!   Thanks!

[Raj_05]

Hi @Caro1111,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the issue with your HP Photosmart e-All-in-One Printer is related to the change in your network setup after switching internet providers and getting a new router. Since the blue light on the printer is solid, it indicates that the printer is connected to your WiFi network, but there's still a communication issue between the printer and your devices.

Here are the steps you can follow to resolve the issue.

Check the Printer's IP Address

• Print a network configuration page from your printer to confirm its connection to the correct network.
  • Steps: Go to the printer's control panel, select Wireless or Network Settings, and look for an option like Print Network Configuration. This page will show the printer's IP address.
• Check if the IP address matches your new router’s network (it should be in the same range, for example, 192.168.x.x). If not, this could be the problem.

Reconnect the Printer to the New Network

• Re-run the Wireless Setup Wizard on your printer to make sure it’s connected to the new router's WiFi.
  • Go to the printer's control panel, select Wireless Settings, and choose Wireless Setup Wizard. This will guide you through reconnecting to the correct WiFi network.

Update WiFi Settings on HP Smart App

• Ensure your mobile device is connected to the same WiFi network as the printer.
• Open the HP Smart app on your mobile device, and go to Printer Settings.
• Add Printer again. If it doesn't show up, try entering the printer's IP address manually (from the network configuration page).

Set Static IP Address for the Printer

• If you continue having trouble, it may help to assign a static IP address to your printer to prevent it from losing connection due to dynamic changes in the network.
  • Open a web browser on your computer, type in the IP address of the printer, and access the printer's Embedded Web Server (EWS).
  • Go to Network or Wireless Settings, and manually assign an IP address within the same range as your router.

Forget and Reconnect to the Printer in HP Smart

• On your mobile device, go to Settings > WiFi, and make sure your phone is connected to the correct WiFi network.
• Open the HP Smart app, remove the printer, and re-add it by selecting "Set Up a New Printer."

Reinstall Printer on Your Devices

• If none of the above works, uninstall the printer from your devices (both mobile and computer) and reinstall it.
  • On Windows, go to Control Panel > Devices and Printers, right-click your printer, and choose Remove Device. Then reinstall using HP Smart or Add a Printer wizard.

Once you ensure the printer and mobile devices are on the same network, and the printer's WiFi settings are updated, you should be able to print wirelessly again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support