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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Officejet Pro 8600 e-All-in-One Printer - N911a
Microsoft Windows 10 (64-bit)

My printer, H P Officejet Pro 8600 N911a, will not print wireless because MAC address filtering is enabled on my router. The solution according to my Wireless Test results page is to add the MAC address of my printer (a0:d3:c1:df:ea:42) to my router.

My router is a T-Mobile router. When I called their tech support they said that Hewlett Packard is the only one that can do this.

 

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