• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-12-2022 05:35 AM

HP Recommended

Cannot re set up my HP Laserjet M15w after an Xfinity network update.  Have read through these forums and tried all I can. Any help appreciated.   So far, I've tried: 

--downloading the HP set up - -cannot find the printer

--pressing all kinds of reset buttons

--plugging and unplugging the device

--trying to re=add to my Mac

--changing network name back to what it was

 

Any help appreciated!! 

Category:
1 REPLY 1

‎12-12-2022 06:34 AM

HP Recommended

Spent a long time looking for answers - here it it: https://youtu.be/Wuk89e7qqeQ

If you are having trouble re-connecting printer to wifi network (without touchscreen) - for example, if you need to connect printer to new wifi, this video was very helpful.

 

Connect directly to printer on your phone with the DEFAULT printer password of 12345678

Then also on phone, go directly to printer IP address and connect it to the new wifi. 

3 minute solution after hours of HP searching

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.