Cannot scan to computer

[robvenab]

Hi,

I cannot seem to scan to my computer anymore. My laptop doesn't show in the list of options to choose from.  The error says I should specify my laptop in the HP Printer Assistant but I cannot initiate the Printer Assistant. I tried uninstalling/re-installing several times and I can't get past the  "Wireless - Make a wireless connection to the Printer".  I can select my printer on the next step and then it tries to install and I get the "installing network printer" progress bar for a couple of minutes and then it errors out. "The printer was unable to be installed over the network." I can print no problem and the printer is recognized on the network and I don't see why I can't install the software. I would need to install the Printer Assistant so that I can specify my laptop as the destination of the scan. This was there before but disappeared when I had to uninstall and re-install the software.

This has worked forever and just started failing. Nothing has changed. Any help is appreciated.

Thanks

[Kumar0307]

@robvenab, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan to the computer.

For scan to computer feature to work, you should have a full-feature printer driver installed on the computer

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Open the software, go to Scan > Scan to computer > Manage > Enable

Try scanning.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[robvenab]

I've tried a number of times to install that software. I keep getting the error below. Not sure why. I can send print jobs to my printer no problem. The wireless setting on my printer is showing that I am connected to the right network. I don't know why I keep getting this error message. I've tried uninstalling and re-installing many times but get the same error.

Thanks

[Kumar0307]

@robvenab

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.