Cannot see HP Smart as a printer

[GiampiMilan]

I have my physical HP printer (HP Envy pro 6422)  listed in the Windows printers and scanners, but not 'HP Smart Printer' as it used to be. I can also see the printer in the HP Smart Printer app, but it only allows me to printed PDF documents.

In the past I had 'HP Smart Printer' listed in Windows printers, and I could select HP Smart Printer from within MS Word (etc.) and when I clicked print it would open the HP Smart Printing app and my printing worked.

Now, with only the physical Envy pro 6422  listed in Windows/MS Word, it prints the first document that I send, but then it blocks and doesn't let me print any further documents. 

[Dragon-Fur]

@GiampiMilan 

Welcome to the HP Community --

On supported printers --

HP Smart Printing would normally be installed -- and remain installed -- with the HP Smart application.

OK - gone is gone --

You can try uninstalling / reinstalling the HP Smart application.

Settings > Apps > Installed apps

Search / Find  HP Smart

Open the menu (three dots)  > Uninstall

After the app is uninstalled > Restart the computer and log in.

Get / Install a new copy of the latest HP Smart app from the  Microsoft Store

HP Smart - Current version as of this writing:

160.1.1192.0

Reminders

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

==========================================

What else?

Essentially the same driver as HP Smart Printing --

Supported by your printer model and Operating System / version

Try / Consider -

Install and use the HP Smart Universal Print Driver

=================================

HP Smart Universal Print Driver

The HP Smart UPD is similar - nearly a match - to the HP Smart Printing Driver installed with HP Smart app on select printers.

USA website

HP Smart Universal Printing Driver

Supported printers / versions

For a list of the currently supported HP printers, click the link below.

Which version?

HP Smart UPD - Supported printers

HP Smart Universal Print Driver Home Page:

  HP Smart Universal Print Driver Series for Windows

Category   Software and drivers for HP Smart Universal Print Driver Series for Windows

If needful, Correct / Edit your Operating System / version

Expand the Drop-Down menu:  Driver-Smart Universal Print Driver

Expand the lists / Select your preferred / supported Driver package

General installation - correct for your OS / version / setup

• Download / Save the Zip file
• On your system -- Navigate to the folder where you saved the file (perhaps “Downloads”)
• Double-Click on the downloaded File name – OR -- Right-Click on the filename and “Run as Administrator”
• Extract the contents into a “same name folder” – for example, SUPD-5.03.1.3642-V4-x64
• Open the folder – for example SUPD-5.03.1.3642-V4-x64
• Open the Installer sub-folder
• Double-Click on SUPDInstaller.exe – OR – Right-Click on the filename and “Run as Administrator”
• Install the software.

• Open Settings > Bluetooth & devices > Printers & scanners
• Look for “HP Smart Universal Printing”

Software is ready to use.

For example, HP Smart Universal Printing works with Adobe Reader or within Word.

==========================================

-- NOTE to those reading --

Although HP Smart Printing and HP Smart Universal Print Driver serve the same purpose,

Each driver must be called / selected as named in the software / app you are using it.

For example, 

If you have an Adobe PDF document open and wish to use HP Smart Universal Driver, 

Select the HP Smart Universal Driver in the Print menu > Printer list 

OR

If you have an Adobe PDF document open and wish to use HP Smart Printing driver, 

Select the HP Smart Printing Driver in the Print menu > Printer list 

Open / Edit / Configure the job setup in Properties

PDF_Reader_HP_Smart_Printing_Custom_Size_Booklet_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Pro 6422 All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"