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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Cannot use Printer Claim Code states Error 500

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05-02-2021 09:32 PM
When I try to set up an additional e mail my printer claim code will not work.
Any suggestions?
Thank you in advance
Solved! Go to Solution.
Accepted Solutions
05-06-2021 08:32 AM
Welcome to HP Support Community
I would like to help
Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16
Next, disable and reenable web services for the printer and try using the new Claim Code
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
ECHO_LAKE
I am an HP Employee
05-06-2021 08:32 AM
Welcome to HP Support Community
I would like to help
Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16
Next, disable and reenable web services for the printer and try using the new Claim Code
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
ECHO_LAKE
I am an HP Employee