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Locked

‎08-27-2023 10:42 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)
Operating System: Microsoft Windows 11

Cant reset password. Says. My security questions are wrong. I know they're correct.  None of my pins work. Frustrated.  I use for work.  Now I can't. 

Category:
1 REPLY 1

‎08-27-2023 10:44 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

I work on behalf of HP
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