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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 2855e All-in-One Printer
Microsoft Windows 10 (32-bit)

Can’t set up WiFi. 
turn the printer on and the power button is on, wi-to blinking and (I) light on. 
I’ve pressed and help both the wi-if & cancel button down for three seconds to set-up wi-if but nothing happens  the WiFi symbol on the screen looks like it’s searching and the counter number spins. 
I’ve turn the machine off and back on many times, hooked it up to my computer and try to connect using the WPS PIN number but it states that didn’t work, try again. 

1 REPLY 1
HP Recommended

Hi @Cb2175,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Have you made any changes to your router network or software?

Meanwhile, perform the steps from this document. This should help. 

 

Update the firmware. Click here

 

Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes

Nal_NR-Moderator
I am an HP Employee

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