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‎12-01-2020 04:33 AM

HP Recommended
Product: HP DESKJET 3760 i
Operating System: Microsoft Windows 10 (64-bit)

Printer is stuck on Tri-colour cartridge error and won's print copy or scan. My HP Smart app says printer is online and ready but web services button flashes amber and web site for ink supply says printer is offline. I am ready to give up. Printer worked perfect for 3 months now this. Also spent 2 hrs on phone to support desk with no joy. Any suggestions?

Category:
1 REPLY 1

‎12-09-2020 04:02 AM

HP Recommended

@Decka76, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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