Change my internet provider information.

[Linda13621]

Hi, I have changed my internet provider and I need to update the information. However, I cant find where I do this. Thanks

[resistencia]

Hi @Linda13621 

See page 53 of manual

User Guide (HP+)

if you only want to change the connection use reset Network and then reinstall HP Smart and follow the steps below.

[Linda13621]

Hi, Thank you for your reply.  Im sorry to say that none of my manuals have that number of pages  but the one which has is just a repeat of the first two pages in Portuguese.  Im thinking I will need to wait until the holiday weekend is over and right HP to sort it.   Thank you any way 🙂

[Linda13621]

Sorry, I replied to that before I had read it properly. My apologies.  I have navigated to where you suggested.  There I have found my WiFi connection however it has an additional number on it and it doesn't ask me for the password.  So I have disconnected from it.  

[resistencia]

If you are connected to direct wi-fi, you will not be asked for passwords because you are on the same network.

[Linda13621]

Hi sorry, I have done that and it says it is connected.  However, the printer still says it is off line.  It is so frustrating, when I first bought the printer I had to contact support to get it to install.  I will contact them again after the holiday weekend and get them to sort it.  thank you for your patience. You have been very helpful. 🙂

[resistencia]

You´re welcome, I recommend repeating the steps and reinstalling HP Smart.