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‎03-19-2021 04:56 PM

HP Recommended
Product: HP Smart
Operating System: Microsoft Windows 10 (64-bit)

So my email address has changed. I can update my email address but I'm stuck with my user name being my old email address. How can I change my user name? Or what do I do?

Category:
1 person had the same question
4 REPLIES 4

‎03-22-2021 10:48 AM

HP Recommended

@Gams1

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

Refer this link to find product number:- Click here

Sandytechy20
I am an HP Employee

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‎03-22-2021 06:58 PM

HP Recommended

The printer is a HP DeskJet 2620 but I really don't see how that is relevant to the issue I have which is I can't change my user name from an old email address to my new one. The online system lets me update my email address, which I have done however it flashed up a warning that changing my email address would not change my user name so now I'm logging in with an old email address as my user name. I want to update my user name to my new email address.

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‎03-23-2021 01:37 PM - edited ‎03-23-2021 01:44 PM

HP Recommended

@Gams1

 

Which email address do you want to change?

Sandytechy20
I am an HP Employee

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‎03-23-2021 02:12 PM

HP Recommended

The user name that I use to logon to this forum - it no longer matches my actual email address which I was able to change in settings.

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