Changed hotspot connection

[Olivia80]

Hello, I set up my printer using hotspot connection from my mobile phone as this is the only internet access I have.

I now have a new mobile phone so the printer does not recognise the new hotspot .

How do I reconfigure the hotspot connection?

Thanks in advance

Olivia

[Echo_Lake]

@Olivia80

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

To get the answer to this question, a Mobile hotspot does not have much bandwidth to support printer communication, So it is not recommended to connect your printer using the mobile hotspot.

Please try a few steps mentioned below on the printer.

• 1. Go to the control panel.
• 2. Go to the network and the internet.
• 3. Go to network connections.
• 4. In related settings, go to "Change adapter options"
• 5. Right-click on "wireless network connection" and go to properties.
• 6. Click "Configure and then Advance
• 7. In properties, "802.11n Preamble", selected, the select value "mixed mode" And click ok and click done

Also, you can print using wireless direct.

Refer to this article to know more information about printing using wireless direct.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Olivia80]

Hello,

Many thanks for your reply.

I have followed your steps outlined below, but the wireless light on the printer is still flashing.

Is there something else I need to do?

Kind regards

Olivia

[Echo_Lake]

@Olivia80

Thank you for posting back. 

Let's try this:
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

• Remove USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Olivia80]

Thanks again for your reply.

The wireless light is still flashing 😞

Kind regards

Olivia

[Olivia80]

Hello,

I am trying to set up the wireless direct method.

Where do I find the password needed?

Kind regards

Olivia

[Echo_Lake · Accepted solution]

@Olivia80

Thank you for posting back.

Try the default password as 12345678. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Olivia80]

Thank you so much!!! Printer is all working now and I can print from my phone.

Really appreciate your help.

Kind regards

Olivia

[Echo_Lake]

@Olivia80

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.