Changing internet provider and my HP 2624 will not connect to wifi

[addisoneconman_]

I just changed to starlink for my internet and my hp2640 will not connect to the wifi

[VikramTheGreat]

Hi @addisoneconman_,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Switching to Starlink can cause printer connection issues because Starlink uses a different router setup and often defaults to 5 GHz Wi-Fi, which some HP DeskJet models (like the 2624) do not support; they typically require 2.4 GHz.

Here’s how to fix it:

Steps to Connect HP DeskJet 2624 to Starlink Wi-Fi

1. Check Wi-Fi Band
   • Log in to your Starlink router settings.
   • Ensure the 2.4 GHz band is enabled (Starlink often combines 2.4 GHz and 5 GHz under one SSID).
   • If combined, temporarily split the bands or create a separate 2.4 GHz SSID for the printer.
      
2. Reset Printer Network Settings
   • Press and hold the Wireless and Cancel buttons together for 5 seconds.
   • This restores network defaults.
      
3. Reconnect Using HP Smart
   • Download HP Smart on your phone or PC.
   • Open HP Smart → Add Printer → follow prompts.
   • Make sure your phone/PC is on the same 2.4 GHz network.
      
4. Update Printer Firmware
   • Go to HP DeskJet 2624 All-in-One Printer | HP® Support.
   • Enter DeskJet 2624 and install the latest firmware.
      
5. Optional: Use WPS
   • If your Starlink router supports WPS: 
     • Press WPS on the router.
     • Press and hold the Wireless button on the printer until the light blinks.
     • Wait for the connection.

Official HP Guide: 👉Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat