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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP LaserJet MFP M28w
Android 9.0 Pie

Hi,

I have recently moved and need to connect the printer to a new wifi network. 

It looks like I need to do a factory reset to accomplish this and from various threads, the steps need to send in a DM. Please provide the instructions. 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@democrator

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,
Let's try these steps to resolve the issue: 

  • 1. From the home screen of your printer control panel, touch the Wireless icon.
  • 2. Touch the Setup icon.
  • 3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
  • 4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard. The printer searches for available networks.
  • 5. Touch the name of your wireless network

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@democrator

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,
Let's try these steps to resolve the issue: 

  • 1. From the home screen of your printer control panel, touch the Wireless icon.
  • 2. Touch the Setup icon.
  • 3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
  • 4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard. The printer searches for available networks.
  • 5. Touch the name of your wireless network

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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