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‎11-05-2021 11:20 AM

HP Recommended
Product: HP LaserJet MFP M28w
Operating System: Android 9.0 Pie

Hi,

I have recently moved and need to connect the printer to a new wifi network. 

It looks like I need to do a factory reset to accomplish this and from various threads, the steps need to send in a DM. Please provide the instructions. 

Thank you.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-20-2021 01:11 PM

HP Recommended

@democrator

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,
Let's try these steps to resolve the issue: 

  • 1. From the home screen of your printer control panel, touch the Wireless icon.
  • 2. Touch the Setup icon.
  • 3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
  • 4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard. The printer searches for available networks.
  • 5. Touch the name of your wireless network

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-20-2021 01:11 PM

HP Recommended

@democrator

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,
Let's try these steps to resolve the issue: 

  • 1. From the home screen of your printer control panel, touch the Wireless icon.
  • 2. Touch the Setup icon.
  • 3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
  • 4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard. The printer searches for available networks.
  • 5. Touch the name of your wireless network

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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