Character height printed

[Tunin]

After printing a few pages without errors, different character heights are observed at the beginning and at the bottom of the page. Replaced toner and drum without improvements.

[Jay_G24]

Hi @Tunin,

Welcome to the HP Support Community

I'd like to help!

Could you share an image of the printed page, so i can understand the issue?

Let me know!

[Tunin]

 Here I send you an imago of the issue that is located at the end of the pronte page.

Could you please help me?

Thanks

[Jay_G24]

The difference looks between the caps and the numbers.

I am unable find an issue with document , could you try printing a different document?

Let me know!

[Tunin]

 

 I send you 2 images, in the second one I marked in red the issue of differt characters height.

I hope that this might help you.

Thanks

[Jay_G24]

To assist better -

1. What application are you printing from?
2. Have you tried other applications?
3. Does the issue occur when you try and copy?

Let me know!

[Tunin]

The problem is encountered with Windows programs: Word and Acrobat Reader, and with Android apps: NokoPrint and Mopria print.

[Jay_G24]

To assist better -

Does the issue occur when you try and copy?

Have you tried printing using HP Smart?

Meanwhile, try printing the document as PDF.

Open the original PDF file.

Click File, and then select Print from the list.

The Print window opens.

Click Advanced.

The Advanced Print Setup window opens.

Click the Print As Image checkbox, change any other settings as desired, and then click OK.

Also , refer to -https://support.hp.com/in-en/document/c01879546

Let me know how this goes!

[Tunin]

But in my opinion, it could be a mechanical problem, for example a defect in pulling the paper through the rollers.
Could this be true? What do you think?

[Jay_G24]

I do not think it is a mechanical problem , as the documemt is printing fine otherwise.

Were you able to try the suggested steps?

Let me know!