Check your account error

[123ee]

I am getting the error code "Check Your Account", it says "A problem has occurred with your HP account and you will be unable to print until the issue is resolved."

I don't use my HP account for anything, but checked it anyway- there are no issues. I then removed the device from my account so that the printer doesn't reference an account I don't use. That also did not work. Please advise! I've seen other people have worked through this issue but they're referencing buttons my printer doesn't have- I'm using an HP OfficeJet Pro 8034e. If the printer has ink and paper I can not understand why it won't print 😞

[Rita_R2]

Hi, @123ee, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help to resolve the issue: 

Cannot sign in to or create an HP Smart account (Windows) | HP printers | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support