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‎10-13-2020 10:34 PM

HP Recommended
Product: HP Envy 5000 series
Operating System: Chrome OS

Hi have a new HP ENVY 5070 which prints fine from my Mac's and other MS Surface Pro, but it does not print from my sons Chromebook.  I get the message "The selected printer is not available or not installed correctly" message.

It has to be something to do with the Chromebook as all other devices print fine.  I have the latest Chrome OS installed.  Any ideas?

Thanks

Category:
4 people had the same question
1 REPLY 1

‎10-16-2020 06:34 PM

HP Recommended

@Brid08, Welcome to HP Support Community!

 

I see that you are unable to print from Chromebook, try to remove and add the printer before you try printing.

 

Refer to the document HP Printers - Printing from a Chromebook for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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