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‎12-15-2020 12:37 PM

HP Recommended
Product: HP ENVY Pro 6455
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Hope you are doing well during this difficult time period.

 

I am wondering how I can find the claim code.

I have been trying to follow the steps show on the video provided by HP,

but it does not really help me to find what I need. 

 

In addition, I have a difficult time to connect my mobile to the printer. 

When I add the printer, 

it requires me to go to the setting to chose the printer from the wifi list.

Then, my phone is not connecting to any internet service,

how this will work out? 

 

Thanks for your help.

Have a great day.

 

Best,

LinZhi

Category:
1 REPLY 1

‎01-05-2021 08:53 PM

HP Recommended

@LinZhi, Welcome to HP Support Community!

 

Please find below the document that helps you in finding the claim code for the printer-

HP Printer - Find the Printer Claim Code

 

If you have issues claiming the printer, follow the steps from the document HP Printers - Having Trouble Claiming Your Printer?.

 

Now, with regards to connecting the printer to your mobile device, I'd like to know if you're using an Android or an iOS device?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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